Shipping policy
Shipping Policy
- FREE SHIPPING for orders over HK$200 or above (after discount).
- Order below HK$200, HK$40 delivery charge is needed.
- Purchased items will be delivered via Local Courier in Hong Kong or FedEx and TNT Express Globally.
- Purchased items will be packed and sent out within 3 days and arrive within 3-4 business days (Monday to Saturday) in Hong Kong. When typhoon signal no. 8 or above is hoisted, or when black rain signal is hoisted, the delivery will be arranged to the next working day.
- International deliveries by FedEx or TNT Express will be assigned a Tracking Number, which will be emailed to your registered email to allow you to keep track of the delivery status.
- If delivery details are incomplete, the order would not be sent out and our Customer Service representative will have to contact you for complete delivery information.
- HERBAL TOUCH will not verify the recipient's identity and bears no responsibility for this.
- Sender shall be diligent of the recipient country’s import regulation and be aware of any taxes that the recipient shall bear for receiving the products. HERBAL TOUCH cannot be responsible for any import restrictions or taxes involved from international shipping.
- P.O. Box address is not accepted.
- HERBAL TOUCH is not responsible for damage after delivery.
- All claims for shortages must be reported to customer service on the day of delivery.